Hampton Bay Customer Service
Hampton Bay customer service is a phone line run for The Home Depot: 1-855-HD-HAMPTON. Call it for parts, manuals and warranty claims, ideally before you return anything to the store.
Have these ready
It makes the call quicker.
- Model number
- UPC or SKU
- Receipt copy
- Photos of the label
Before you call Hampton Bay
Find these first and most calls take a few minutes.
Model number
On the fan’s rating label, under patio seats or on the box.
Your manual
The answer may be in it. PDFs sit under Info and Guides.
The receipt
Warranty claims need a copy as proof of purchase.
Photos
No label? Customer service asks for a couple of pictures.
Newer Hampton Bay guides also print QR codes for text-based support and online warranty information.
Hampton Bay warranty
Terms vary by product. Your exact warranty is on the product page under Info and Guides, then Warranty.
Ceiling fans
The motor has a lifetime warranty for the original buyer. Newer guides give the light kit three years and other parts one year, glass and acrylic blades excluded.
Repair or replacement is at Hampton Bay’s option.
Fan guidesWhat’s not covered
Damage from accident, misuse, improper installation or added accessories, and finish changes like tarnishing on brass. You pay to remove, ship and reinstall.
Some wobble is normal and isn’t a defect.
Fan not workingPatio, lighting and more
Each product has its own warranty document. Search the model or UPC on homedepot.com, open the product and choose Warranty under Info and Guides.
Keep the receipt with the manual.
Find the model numberHow to make a Hampton Bay warranty claim
Four steps, all starting from your model number.
Terms
Read the warranty
In your guide, or under Info and Guides on the product page.
Gather
Collect proof
Model number, a copy of the receipt and photos of the problem.
Call
Phone the line
1-855-HD-HAMPTON, Monday to Saturday.
Follow
Repair or replace
They decide which. Labor and shipping are on you.
Other Hampton Bay phone numbers
Some products and recalls use their own lines. Match yours below.
Older guides list other numbers and hours. When in doubt, start with 1-855-HD-HAMPTON.
Hampton Bay customer service questions
What is the Hampton Bay customer service phone number?
1-855-HD-HAMPTON, which is 1-855-434-2678. It’s open Monday to Friday 8 a.m. to 7 p.m. and Saturday 9 a.m. to 6 p.m. Eastern.
Can I email or chat with Hampton Bay?
The published contact is the phone line. Newer Hampton Bay guides add a QR code for text-based support.
Do I need to register my Hampton Bay warranty?
Hampton Bay’s fan warranty terms ask for proof of purchase, a copy of the receipt, and don’t mention registration. Keep the receipt with the manual.
What does the Hampton Bay lifetime warranty cover?
On ceiling fans, the motor, for the original purchaser, against defects in material and workmanship. Other parts have shorter terms, and labor and shipping aren’t covered.
How do I get Hampton Bay replacement parts?
Many parts are listed on homedepot.com by fan model. For anything else, call customer service with your model number. See Hampton Bay fan parts.
Can I return a Hampton Bay product?
Returns go through The Home Depot under its return policy. Hampton Bay guides ask you to call customer service first, since many problems are fixed with a part.
Is this the official Hampton Bay website?
No. This is an independent owner’s guide, not run by The Home Depot or Hampton Bay. For orders, returns and claims, use the phone line above or homedepot.com.