Hampton Bay Patio Heater
A Hampton Bay patio heater is a 7 ft. propane heater sold at Home Depot, in stainless steel, black or a bronze pyramid. Compare heat output, up to 48,000 BTU, light it the way the manual says, and fix one that won’t light or stay lit.
Hampton Bay propane patio heaters
Four current heaters, all about 7 ft. tall with wheels. Heat area is what Home Depot lists for each.
Each lists a one-year manufacturer warranty. The stainless and black heaters take a standard 20 lb. propane cylinder, sold separately.
How to light a Hampton Bay patio heater
The stainless and black heaters light with a push-button igniter. These are their manuals’ steps.
Open
Open the tank
Turn the gas cylinder valve on.
High
Knob to HIGH
Press and turn the control knob 90 degrees counterclockwise.
Spark
Press the igniter
Hold the knob in and press until the burner lights. Release about 10 seconds later.
Low
Warm up on LOW
Leave it on LOW for 5 minutes or more, then set your heat.
If the flame goes out, turn the heater off and wait at least 5 minutes before you try again. The manual warns against holding the knob in for more than 10 seconds before it lights.
Hampton Bay patio heater won’t stay lit
The troubleshooting table in the Hampton Bay manuals lists these causes. Start with the tank.
Won’t light or stay lit
The control knob isn’t at ON, the gas pressure is low, the cylinder has frosted over, or something is blocking the orifice.
Try a full cylinder, or let a frosted one warm up.
Leak test firstLow flame
Below 40 degrees F with the tank under a quarter full, pressure drops. Swap in a full cylinder.
The manual’s fix: a full cylinder.
Heater sizesThick black smoke
Something is blocking the burner. Turn it off, let it cool, clear the blockage and clean the burner.
Don’t run it while it smokes.
Get the manualCarbon on the reflector
Dirt or film on the reflector and burner screen. Clean both once the heater is cold.
Turn the heater off first.
Parts and helpPlacement, leak test and storage
Three things the manual asks for every season.
Give it room
Keep anything that burns at least 3 ft. from the sides and 3 ft. above the top. The black 55,000 BTU manual asks for 3.3 ft. at the sides.
Use it outdoors only.
Check your manualLeak test
Mix one part dish soap to three parts water. Brush it on the hose and regulator joints, then open the tank. Bubbles mean a leak.
Close the tank, tighten and test again.
TroubleshootingStore it right
Knob off, tank disconnected, heater upright and out of the weather. Never keep the cylinder indoors or in an enclosed space.
Keep the tank out of direct sun.
Patio furnitureHampton Bay patio heater manual
Use and care manuals for the current heaters, straight from Home Depot.
Older heater? Search its model number on homedepot.com and open Info and Guides, or call the parts line below.
Hampton Bay patio heater parts
The heater manuals list their own parts line, apart from the main Hampton Bay number.
Parts line
1-855-885-5858
Monday to Friday, 7 a.m. to 4 p.m. Pacific. The black heater’s manual also lists Gardensunservicecenter.com.
Call the parts lineHampton Bay help
1-855-HD-HAMPTON
Monday to Friday 8 a.m. to 7 p.m., Saturday 9 a.m. to 6 p.m. Eastern.
Customer serviceWarranty
One year from purchase, for the original buyer. Keep the receipt and the model number.
Have the model number ready.
Find the model numberHampton Bay patio heater questions
Why won’t my Hampton Bay patio heater stay lit?
The manuals point to low gas pressure, a frosted or nearly empty cylinder, the knob not fully at ON, or a blocked orifice. Try a full tank first, and wait 5 minutes between tries.
How do I light a Hampton Bay patio heater?
Open the tank, press and turn the knob to HIGH, hold it in and press the igniter until the burner lights, release about 10 seconds later, then run it on LOW for 5 minutes.
What size propane tank does it take?
A standard 20 lb. cylinder, about 12.2 in. across and 17.9 in. high, per the stainless and black heater manuals.
How much area does a Hampton Bay patio heater heat?
Home Depot lists about 215 sq. ft. for the 48,000 BTU stainless heater and 115 to 150 sq. ft. for the 55,000 BTU models. Wind and cold change that.
Where do I find the manual?
On the heater’s Home Depot page under Info and Guides. The current heaters’ manuals are linked in the manual list above.
Where can I get replacement parts?
Call the parts line in the manual, 1-855-885-5858, with your model number. Hampton Bay customer service at 1-855-HD-HAMPTON can also help.
What warranty does it have?
One year from the date of purchase, for the original buyer, per the manuals and Home Depot listings.
Can I use it on a covered porch?
Keep at least 3 ft. clear above the top and at the sides, and use it outdoors only. Check your model’s manual before you place it under any cover.